Portuguese Speaking Customer Service For Leading Online Travel Platform
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading online travel platform. If you are passionate about travel and committed to providing exceptional customer support, this position is ideally suited for you. In this role, you will assist customers in navigating their travel options and experiences, all while delivering outstanding service in Portuguese.
Key Responsibilities
- Manage customer inquiries related to travel bookings, accommodations, and itineraries via phone, email, and live chat in Portuguese.
- Provide detailed information on travel options, pricing, and promotional offers available on the platform.
- Assist customers with booking processes, changes, cancellations, and special requests.
- Resolve customer issues and complaints professionally and effectively, ensuring satisfaction.
- Document all customer interactions accurately in the CRM system for future reference.
- Collaborate with travel suppliers and partners to ensure smooth service delivery.
- Stay informed about industry trends, travel restrictions, and company offerings to provide relevant information to customers.
Requirements