Portuguese Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is delighted to announce a position for Portuguese Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who thrive in a customer-centric environment and are passionate about enhancing guests' experiences. As a representative, you will assist travelers and hospitality clients with their inquiries and needs, ensuring they receive top-notch service in Portuguese.
Key Responsibilities
- Manage customer inquiries related to travel bookings, hotel accommodations, and tourism services via phone, email, and live chat in Portuguese.
- Provide information on destinations, travel packages, promotions, and local attractions.
- Assist customers with modifications to bookings, cancellations, and other service-related issues.
- Document customer interactions meticulously to ensure accurate record-keeping.
- Collaborate with hospitality and tourism professionals to resolve issues and enhance customer satisfaction.
- Stay updated on industry trends and changes to effectively assist our clients.
Requirements