Portuguese Speaking Customer Service for Construction industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to present a unique opportunity for Portuguese Speaking Customer Service Representatives in the construction industry. If you have a knack for helping people and a passion for construction projects, this role is crafted for you. As a key member of our customer service team, you will engage with clients and stakeholders, providing support and information about construction services in Portuguese.
Key Responsibilities
- Handle customer inquiries related to construction services, project specifications, and timelines via phone, email, and chat in Portuguese.
- Provide clients with accurate information regarding service offerings, pricing, and project management.
- Assist customers with documentation processes, including quotes and contracts.
- Resolve customer issues and concerns promptly, ensuring a high level of satisfaction.
- Document all interactions and follow up to ensure continued support.
- Collaborate with internal teams to improve service delivery and customer experience.
- Stay informed about industry trends and product offerings to provide authoritative assistance.
Requirements