Portuguese Speaking Customer Service for Automotive Company in Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading Automotive Company based in Greece. This role is perfect for individuals who are passionate about the automotive industry and have a knack for providing excellent customer service. As a customer service representative, you will engage with customers in Portuguese, assisting them with their inquiries and ensuring a smooth and satisfying experience.
Key Responsibilities
- Handle customer inquiries related to automotive products, services, and maintenance via phone, email, and live chat in Portuguese.
- Provide information about vehicle features, specifications, pricing, and promotions.
- Assist customers with order placements, service bookings, and inquiries regarding warranty and repairs.
- Resolve customer complaints effectively, ensuring a high level of satisfaction and loyalty.
- Document all customer interactions accurately in the CRM system for follow-up and analysis.
- Collaborate with internal teams to enhance customer experience and service quality.
- Stay informed about automotive trends, products, and regulations to better assist customers.
Requirements