Portuguese Speaking Customer Care - Work in Sofia, Bulgaria
posted by: spj_bot
Mercier Consultancy MD is seeking enthusiastic Portuguese Speaking Customer Care Representatives to join our team in vibrant Sofia, Bulgaria! This role offers a fantastic opportunity to engage with your native language while providing exceptional support to our customers. If you have a passion for helping people and want to work in a dynamic environment, we want you to be part of our customer care team!
Key Responsibilities
- Deliver excellent customer service in Portuguese through various channels, including phone, email, and live chat.
- Assist customers with inquiries regarding products, orders, accounts, and general company information.
- Resolve customer complaints efficiently while maintaining a positive experience.
- Document all customer interactions in our CRM system and follow up as needed.
- Collaborate with internal teams to improve the customer experience and service delivery.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
Requirements