Polish Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for Polish Speaking Customer Service Representatives in the Information Technology (IT) industry. This is an exciting opportunity for individuals who are passionate about technology and committed to delivering exceptional customer service. In this role, you will assist clients with their IT inquiries and technical support needs, all while providing top-notch service in Polish.
Key Responsibilities
- Address customer inquiries related to IT products, services, and technical support via phone, email, and chat in Polish.
- Assist customers with troubleshooting hardware and software issues, providing step-by-step guidance.
- Provide information on product features, upgrades, and service options available to clients.
- Resolve technical issues efficiently and ensure high levels of customer satisfaction.
- Document all customer interactions and technical issues accurately in our CRM system.
- Collaborate with IT teams to ensure effective resolution of customer issues and enhance service delivery.
- Keep up-to-date with the latest IT trends, products, and company offerings to assist customers effectively.
Requirements