Lithuanian Speaking Customer Service for Social Media industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for Lithuanian Speaking Customer Service Representatives in the Social Media industry. This is an exciting opportunity for individuals who are passionate about digital communication and social media platforms. In this role, you will support users by addressing their inquiries and providing solutions in Lithuanian, ensuring a positive experience across our social media channels.
Key Responsibilities
- Manage customer inquiries regarding social media platform features, policies, and troubleshooting via phone, email, and chat in Lithuanian.
- Assist users with account settings, privacy concerns, and content management.
- Provide timely updates on platform changes, trends, and new features.
- Resolve user complaints and issues with a focus on delivering exceptional customer satisfaction.
- Document all customer interactions and maintain accurate records in the CRM system.
- Collaborate with cross-functional teams to improve user experience and address issues.
- Stay informed about the latest social media developments and best practices to provide relevant guidance.
Requirements