Join Our Team as an Icelandic Speaking Support Agent in Bulgaria
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an exciting opportunity for an Icelandic Speaking Support Agent to join our dedicated team in Bulgaria. This position is ideal for individuals who are passionate about providing exceptional customer service and are fluent in Icelandic. As an Icelandic Speaking Support Agent, you will play a crucial role in assisting our Icelandic-speaking clients, ensuring they receive top-notch support and services.
Key Responsibilities
- Deliver excellent customer support to Icelandic-speaking clients through various communication channels including phone, email, and live chat.
- Assist customers with inquiries about products, services, and general information.
- Effectively resolve customer complaints and issues to maintain a high level of satisfaction.
- Accurately document customer interactions in our CRM system to ensure proper follow-up and record-keeping.
- Collaborate with other departments to address complex inquiries and enhance customer experience.
- Stay updated on company policies, products, and industry trends to provide precise information to clients.
Requirements