Italian Speaking Telecom Customer Service Experts - Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is searching for passionate Italian Speaking Telecom Customer Service Experts to join our team remotely from Greece. This is a fantastic opportunity for individuals who are knowledgeable about the telecom industry and enjoy providing excellent customer support. You will play a critical role in addressing customer inquiries and ensuring a high level of satisfaction for our Italian-speaking clients.
Key Responsibilities
- Provide top-tier customer support in Italian via phone, email, and chat for telecom-related inquiries.
- Assist customers with technical questions, billing issues, and service inquiries related to telecom products.
- Resolve customer complaints effectively and ensure an overall positive experience.
- Document customer interactions accurately and efficiently in our CRM system.
- Collaborate with technical teams to troubleshoot more complex issues when necessary.
- Stay updated on telecom products, services, and industry trends to deliver accurate information and solutions.
Requirements