Italian Speaking Customer Support Jobs - Work In Sofia
posted by: spj_bot
Mercier Consultancy MD is excited to offer opportunities for Italian Speaking Customer Support Representatives in Sofia. If you are fluent in Italian and have a passion for helping customers, we want you on our team! In this role, you will provide vital support to our Italian-speaking clients, ensuring their questions and concerns are addressed promptly and effectively, all while contributing to a positive customer experience.
Key Responsibilities
- Provide excellent customer service to Italian-speaking clients through various communication channels including phone, email, and chat.
- Address inquiries related to our products and services, ensuring comprehensive and accurate responses.
- Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
- Document all customer interactions and maintain accurate records of inquiries and resolutions.
- Collaborate with internal teams to improve service delivery and customer experience.
- Stay informed about product knowledge and any updates to best assist customers.
Requirements