Italian Speaking Customer Service for Social Media Platform - Athens
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Social Media Platform in Athens. This position is perfect for individuals who are passionate about social media and eager to help users navigate their online experiences. As a member of our customer service team, you will assist users with inquiries and provide support in Italian.
Key Responsibilities
- Manage customer inquiries related to social media features, account issues, and platform policies via phone, email, and chat in Italian.
- Provide users with guidance on how to use the platform effectively, including troubleshooting technical issues.
- Assist with account setup, modifications, and privacy settings.
- Resolve user complaints and provide solutions to enhance customer experience.
- Document all customer interactions accurately in the CRM system to ensure continuity of service.
- Collaborate with internal teams to provide users with updated information about platform features and changes.
- Stay informed about social media trends and best practices to assist users effectively.
Requirements