Italian Speaking Customer Service for Logistics Company in Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a leading logistics company based in Greece. This position is perfect for individuals who have a strong background in logistics and are dedicated to providing excellent customer service. In this role, you will engage with clients in Italian, assisting them with inquiries regarding their shipments and logistics needs.
Key Responsibilities
- Manage customer inquiries related to logistics services, including shipment tracking, scheduling, and service options via phone, email, and chat in Italian.
- Provide detailed information on shipping procedures, costs, and delivery timelines.
- Assist customers with order placement, modifications, and cancellations effectively.
- Resolve customer complaints and issues promptly while ensuring high levels of satisfaction.
- Document all customer interactions accurately in the CRM system for future reference.
- Work closely with operational teams to coordinate logistics solutions and improve service delivery.
- Stay updated on industry trends and company offerings to provide accurate information to customers.
Requirements