Italian Speaking Customer Service Agent For The World's Largest Jewelry Brand
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an opportunity for an Italian Speaking Customer Service Agent to support the world's largest jewelry brand. In this prestigious role, you will provide customer service excellence to our esteemed Italian-speaking clientele. Your commitment to quality service will enhance the luxury experience that our brand is known for.
Responsibilities
- Engage with Italian-speaking customers via phone, email, and chat, addressing inquiries related to jewelry products and services.
- Offer detailed product knowledge, assist with order placements, and ensure a seamless shopping experience.
- Resolve issues and customer complaints with professionalism, aiming for timely and effective solutions.
- Accurately document customer interactions and feedback in our CRM system.
- Collaborate with team members to foster a culture of excellence and continuous improvement.
- Stay informed about the latest collections, promotions, and special events to provide top-notch service.
Requirements