Italian Speaking CS Agent For International Logistics Company - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is excited to offer a fantastic opportunity for an Italian Speaking Customer Service Agent with a leading international logistics company. This role comes with paid relocation and offers the chance to be part of a dynamic team that plays a crucial role in ensuring excellent service delivery in the logistics sector. You will provide outstanding support to our Italian-speaking clients, assisting them with their logistics queries and needs.
Responsibilities
- Respond to customer inquiries in Italian across multiple platforms including phone, email, and chat.
- Assist clients with logistics solutions, helping them navigate shipping, tracking, and delivery processes.
- Troubleshoot and resolve issues regarding shipping and logistics effectively.
- Document all interactions and customer feedback within the CRM system for quality assurance.
- Collaborate with various departments to ensure timely resolutions of client issues and maintain high service standards.
- Stay informed about industry trends and company services to provide informed advice to customers.
Requirements