German speaking Technical Support Customer Representative - Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is seeking a German Speaking Technical Support Customer Representative to join our team remotely from Greece. This role is perfect for individuals who are passionate about technology and enjoy helping customers solve technical issues. As a representative of our company, you will provide expert assistance to our German-speaking clients, ensuring they have a seamless experience with our products and services.
Key Responsibilities
- Provide top-notch technical support to German-speaking customers through phone, email, and live chat.
- Troubleshoot and resolve technical issues and product inquiries efficiently.
- Guide customers through product features and troubleshooting steps clearly and patiently.
- Document customer interactions and solutions accurately in the CRM system.
- Collaborate with product and development teams to escalate complex technical problems.
- Stay updated on product knowledge, features, and industry trends to provide informed support.
Requirements