German Speaking Support Agent For Airline - Work In Athens - 3500 Euro bonus
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Support Agent to join our team for a prestigious airline based in Athens. This position not only offers a competitive salary but also includes a remarkable €3500 bonus. As a German Speaking Support Agent, you will be tasked with providing exceptional support to our German-speaking customers, ensuring their travel needs are met with utmost care and professionalism.
Key Responsibilities
- Offer outstanding customer service to German-speaking clients through various channels including phone, email, and live chat.
- Assist customers with inquiries regarding flight bookings, cancellations, and scheduling changes.
- Resolve customer issues and complaints in a timely and effective manner to ensure satisfaction.
- Maintain accurate records of customer interactions and inquiries within our CRM system.
- Work closely with other departments to ensure that customer needs and contractual obligations are met.
- Stay updated on airline policies, promotional offers, and travel regulations to provide correct information to customers.
Requirements