German Speaking Customer Service Travel & Hospitality Company - Work in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives in the Travel & Hospitality sector, with the unique chance to work in beautiful Greece. This role is perfect for individuals who are passionate about travel and hospitality, and who enjoy helping customers create memorable experiences. As a member of our team, you will assist clients by addressing their inquiries and providing exceptional service in German.
Key Responsibilities
- Manage customer inquiries related to travel bookings, accommodations, and services via phone, email, and chat in German.
- Provide information on travel destinations, itineraries, and hospitality offerings.
- Assist customers with booking processes, changes, and cancellations professionally.
- Resolve any issues or complaints with a focus on delivering high-quality customer satisfaction.
- Document all interactions and maintain accurate records in the CRM system for follow-up purposes.
- Collaborate with teams across the organization to ensure seamless service delivery.
- Stay current with travel trends and destination highlights to provide accurate recommendations and advice.
Requirements