German Speaking Customer Service for Payment Solutions Provider - Athens
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives for a leading Payment Solutions Provider based in Athens. This role is perfect for individuals who are dedicated to exceptional customer service and have a keen interest in payment technologies. In this position, you will assist clients in navigating their payment inquiries, providing support entirely in German.
Key Responsibilities
- Address customer inquiries related to payment solutions, transaction issues, and account management via phone, email, and live chat in German.
- Provide detailed information about our payment products and services, helping customers understand their options.
- Assist customers in troubleshooting transaction problems and resolving technical queries promptly.
- Document all interactions accurately in our CRM system to ensure effective follow-up.
- Collaborate with internal teams to enhance service delivery and customer satisfaction.
- Stay informed about industry trends and updates in payment solutions to provide current and relevant information.
Requirements