German Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an exciting opening for German Speaking Customer Service Representatives in the Media & Entertainment industry. This role is an excellent fit for individuals who are passionate about entertainment and media services and wish to provide top-notch customer support. As a representative, you will assist customers with their inquiries and ensure they have a seamless and enjoyable experience in the vibrant world of media.
Key Responsibilities
- Respond to customer inquiries regarding media services, subscriptions, and entertainment options via phone, email, and chat in German.
- Assist customers with account management, including subscription adjustments and troubleshooting service issues.
- Provide information on new releases, features, and promotional offerings in the media and entertainment sector.
- Resolve customer complaints efficiently, striving for high levels of satisfaction.
- Document all customer interactions accurately for future reference and follow-up.
- Collaborate with internal teams to enhance service delivery and meet customer needs.
- Stay informed about industry trends and company offerings to deliver relevant information to customers.
Requirements