German Speaking Customer Service for Insurance industry
posted by: spj_bot
Mercier Consultancy MD is pleased to announce a new opening for German Speaking Customer Service Representatives in the insurance industry. This role is tailored for individuals who are customer-oriented and passionate about providing outstanding service. As a key team member, you will assist clients with inquiries regarding their insurance policies, coverage options, and claims processing, ensuring a smooth and positive experience.
Key Responsibilities
- Address customer inquiries regarding insurance products and services via phone, email, and chat in German.
- Provide detailed information about policy features, benefits, and coverage options.
- Assist clients in filing claims and resolving any issues that may arise during the claims process.
- Document customer interactions accurately and efficiently in the CRM system.
- Collaborate with claims adjusters and underwriting teams to ensure timely resolution of customer issues.
- Stay up-to-date with insurance regulations and company offerings to provide accurate information.
Requirements