German Speaking Customer Service for Digital Marketing Platform - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to present a fantastic opportunity for German Speaking Customer Service Representatives for a leading Digital Marketing Platform, with the opportunity to work in Greece. This role is designed for individuals who have a passion for digital marketing and a commitment to providing outstanding customer support. As a representative, you will assist clients in German, helping them navigate the platform and address their inquiries.
Key Responsibilities
- Manage customer inquiries related to the digital marketing platform, including account setup, features, and troubleshooting via phone, email, and chat in German.
- Provide clear and comprehensive guidance on digital marketing strategies, tools, and best practices.
- Assist customers with technical issues and ensure effective resolutions to enhance their experience.
- Resolve customer complaints and inquiries efficiently, ensuring high satisfaction levels.
- Document all customer interactions accurately in the CRM system for future reference and follow-up.
- Collaborate with internal teams to improve the platform and overall customer service delivery.
- Stay informed about digital marketing trends to provide relevant and updated assistance.
Requirements