German Customer Care Specialist - Athens
posted by: spj_bot
Mercier Consultancy MD is on the lookout for a dedicated German Customer Care Specialist to join our vibrant team in Athens. If you're passionate about providing exceptional service and fluent in German, this position offers an exciting opportunity to engage with our customers in the sportswear industry. You will play a vital role in ensuring that every customer interaction is positive, informative, and supportive.
Key Responsibilities
- Deliver exceptional customer service in German through various channels, including phone, email, and chat.
- Assist customers with inquiries related to product information, order management, and account issues.
- Document and track customer interactions accurately in our CRM system.
- Troubleshoot and resolve customer issues promptly while maintaining a high level of satisfaction.
- Work collaboratively with internal teams to identify root causes of customer complaints and improve service delivery.
- Stay knowledgeable about product offerings and industry trends to provide informed support.
Requirements