German Client Care Consultant for a new online payment platform - Athens
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Join Mercier Consultancy MD as a German Client Care Consultant for our innovative online payment platform, located in the vibrant city of Athens. In this role, you will be at the forefront of ensuring our German-speaking clients receive outstanding support and guidance as they engage with our cutting-edge payment solutions. We are seeking enthusiastic individuals who are eager to make a positive impact in the world of online payments.
Key Responsibilities
- Deliver high-quality customer support to German-speaking clients via emails, phone calls, and live chats.
- Facilitate client onboarding to ensure a smooth transition to our payment platform and address any initial queries.
- Proactively identify issues and provide effective solutions to enhance the user experience.
- Educate clients on the features and best practices of using the platform.
- Maintain comprehensive records of client interactions and feedback for continuous improvement.
- Work closely with internal teams to help develop and revise support materials tailored to our clients' needs.
Requirements