French Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is excited to announce an opening for French Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media and entertainment and are eager to assist customers in navigating their services. As a customer service representative, you will engage with clients in French, providing exceptional support and ensuring a memorable experience.

Key Responsibilities

• Respond to customer inquiries regarding media services, subscriptions, and entertainment options via phone, email, and chat in French.
• Assist customers with account management, including modifications to subscriptions and addressing service issues.
• Provide detailed information about new releases, services, promotions, and features available in the media and entertainment sector.
• Efficiently resolve customer complaints to ensure complete satisfaction.
• Document customer interactions meticulously for future reference and follow-up.
• Collaborate with internal teams to improve service delivery and fulfill customer needs.
• Keep abreast of the latest industry trends and company offerings to provide up-to-date information to customers.

Requirements