French Speaking Customer Service for Logistics & Supply Chain industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a vacancy for French Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are enthusiastic about logistics and are committed to providing top-notch customer support. As a representative, you will communicate with clients in French, assisting them with their inquiries related to shipping, inventory management, and supply chain solutions.
Key Responsibilities
- Respond to customer inquiries related to logistics services, shipment tracking, and supply chain management via phone, email, and chat in French.
- Provide accurate information regarding service offerings, pricing, and timelines.
- Assist in resolving logistical issues, working collaboratively with internal teams to ensure customer satisfaction.
- Document customer interactions in our CRM system and maintain accurate records.
- Stay knowledgeable about industry trends and best practices to better assist customers.
- Coordinate with operational teams to provide real-time updates to clients.
Requirements