French Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who have a strong passion for travel and customer interaction. As a customer service representative, you will assist clients with various inquiries related to travel accommodations, reservations, and attractions, providing exceptional service in French.
Key Responsibilities
- Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism services via phone, email, and live chat in French.
- Provide detailed information about the company's offerings, including special promotions and travel guidelines.
- Assist customers with reservation changes, cancellations, and any special requests.
- Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
- Document customer interactions accurately in the CRM system for future reference.
- Collaborate with hotels and tourism partners to ensure seamless travel experiences for customers.
- Stay updated on industry trends, destination information, and company offerings to provide relevant assistance.
Requirements