French Speaking Customer Service for Energy (Oil & Gas) industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is ideal for individuals who are passionate about the energy industry and excel in providing top-notch customer service. As a representative, you will be responsible for assisting clients with their inquiries and ensuring they receive a seamless experience in French.
Key Responsibilities
- Manage customer inquiries related to oil and gas products and services via phone, email, and live chat in French.
- Provide information on energy pricing, service options, and regulatory guidelines.
- Assist customers with account management, service changes, and billing inquiries.
- Resolve customer complaints and technical issues efficiently, ensuring high levels of satisfaction.
- Document all customer interactions thoroughly in the CRM system.
- Collaborate with technical teams and other departments to provide accurate information and resolve issues.
- Stay updated on industry developments and company offerings to better inform customers.
Requirements