Dutch Speaking Technical Online Support - Work in Sofia
posted by: spj_bot
Mercier Consultancy MD is seeking a dedicated and skilled Dutch Speaking Technical Online Support Specialist to join our team in Sofia, Bulgaria. In this role, you will have the opportunity to engage with our Dutch-speaking clientele, providing them with the technical support and guidance required to navigate our services and products effectively.
Key Responsibilities
- Deliver exceptional technical support to Dutch-speaking customers through online channels.
- Identify, troubleshoot, and resolve a variety of technical issues reported by clients.
- Provide clear and concise instructions to customers, helping them understand the resolution process.
- Maintain accurate records of customer interactions and technical support queries.
- Work closely with technical teams to escalate complex issues and ensure prompt resolutions.
- Keep up-to-date with product updates, service changes, and industry trends to provide informed assistance.
Requirements