Dutch Speaking Customer Service for Ride-Sharing Platform - Work in Bulgaria
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading Ride-Sharing Platform based in Bulgaria. This role is perfect for individuals who are enthusiastic about providing excellent customer support and are ready to assist users with their ride-sharing needs. As a part of our customer service team, you will communicate effectively with customers in Dutch to ensure a seamless experience.
Key Responsibilities
- Respond to customer inquiries related to ride-sharing services, account management, and app functionality via phone, email, and chat in Dutch.
- Assist users with trip-related issues, fare calculations, and driver-related questions.
- Resolve customer complaints promptly, ensuring a positive experience for all users.
- Document interactions accurately in the CRM system to maintain comprehensive records.
- Collaborate with other departments to address customer needs and enhance service delivery.
- Stay informed about platform updates and changes to provide accurate information to customers.
Requirements