Dutch Speaking Customer Service For A Prominent German Multinational Corporation
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer a remarkable opportunity for Dutch Speaking Customer Service Representatives for a prominent German multinational corporation. This role is ideal for individuals who are passionate about providing top-quality customer service and interested in working within a global environment. As a representative, you will assist customers with inquiries and deliver exceptional support in Dutch.
Key Responsibilities
- Manage customer inquiries related to products and services via phone, email, and chat in Dutch.
- Provide detailed information about product features, pricing, and company policies.
- Assist customers with order processing, changes, and cancellations.
- Resolve customer complaints and issues efficiently, ensuring a high level of satisfaction.
- Document customer interactions accurately in the CRM system for future reference and analysis.
- Collaborate with various departments to provide informed and timely responses to inquiries.
- Stay updated on company products, services, and industry trends to best support customers.
Requirements