Dutch Speaking Customer Service For Global Payment Technology Company
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a renowned Global Payment Technology Company. This role is perfect for individuals who are passionate about financial technology and dedicated to delivering outstanding customer service. As a representative, you will assist customers with their payment inquiries and support them in navigating the various services offered by our client.
Key Responsibilities
- Manage customer inquiries related to payment processing, account management, and service features via phone, email, and chat in Dutch.
- Provide timely and accurate information regarding payment solutions, transaction issues, and account setup.
- Assist customers with troubleshooting and resolving payment-related issues efficiently.
- Document all customer interactions and maintain accurate records in the CRM system for follow-up and analysis.
- Collaborate with internal teams to address customer needs and enhance overall service delivery.
- Stay informed about industry trends and company offerings to enhance customer interactions.
Requirements