Dutch Speaking Customer Service For A Global Entertainment Streaming Service
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives for a Global Entertainment Streaming Service. This role is ideal for individuals who are passionate about entertainment and customer service. As a representative, you will assist customers in navigating the streaming service, addressing their inquiries, and providing outstanding support in Dutch.
Key Responsibilities
- Manage customer inquiries regarding streaming services, account management, and troubleshooting via phone, email, and live chat in Dutch.
- Assist customers with subscription management, content access, and feature usage.
- Provide information on new releases, special features, and promotional offers.
- Handle customer complaints and resolve issues promptly to ensure satisfaction.
- Document customer interactions accurately and maintain organized records in the CRM system.
- Collaborate with various teams to enhance customer experience and service efficiency.
- Stay updated on industry trends and the company's offerings to provide relevant information to customers.
Requirements