Dutch Speaking Customer Service For German Fintech Banking Company
posted by: spj_bot
Mercier Consultancy MD is excited to present a fantastic opportunity for Dutch Speaking Customer Service Representatives for a prominent German Fintech Banking Company. This role is ideal for enthusiastic individuals who wish to thrive in the dynamic fintech sector and are passionate about providing exceptional service to clients. As a customer service representative, you will assist users with their banking inquiries, account management, and financial products, ensuring a smooth and supportive experience.
Key Responsibilities
- Manage customer inquiries related to banking products, transactions, and account issues via phone, email, and chat in Dutch.
- Provide detailed information about financial services, investment options, and account features.
- Assist customers with online banking functionalities and troubleshoot technical issues.
- Document customer interactions accurately and follow up on inquiries as needed.
- Collaborate with internal teams to resolve customer issues efficiently and effectively.
- Stay informed about bank policies, changes, and new fintech solutions to assist customers better.
Requirements