Dutch Speaking Customer Service for Food Delivery Platform - Work In Bulgaria
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opportunity for Dutch Speaking Customer Service Representatives for a Food Delivery Platform based in Bulgaria. This role is perfect for individuals who are passionate about food and customer service, providing support to customers to ensure a delightful dining experience. As a representative, you will assist Dutch-speaking customers across various channels, ensuring their orders and inquiries are handled efficiently.
Key Responsibilities
- Manage customer inquiries related to food delivery services, order processing, and account issues via phone, email, and chat in Dutch.
- Provide information on menu items, delivery options, and promotions to customers.
- Assist with order placements, modifications, and cancellations, ensuring a seamless experience.
- Resolve customer complaints and issues promptly, demonstrating a strong commitment to customer satisfaction.
- Document all customer interactions accurately in the CRM system for tracking and improvement purposes.
- Collaborate with logistics and support teams to ensure timely and accurate order fulfillment.
- Stay informed about the food delivery industry trends and company offerings to enhance customer interactions.
Requirements