Dutch Speaking Customer Service for Booking.com - Work in Greece
posted by: spj_bot
Mercier Consultancy MD is delighted to present a fantastic opportunity for Dutch Speaking Customer Service Representatives for Booking.com, with the exciting prospect of working in beautiful Greece. This role is perfect for individuals who have a passion for travel and customer service. As a representative, you will assist customers in Dutch, providing them with the best support and information related to their travel bookings.
Key Responsibilities
- Manage customer inquiries regarding bookings, cancellations, and travel-related questions via phone, email, and chat in Dutch.
- Provide detailed information about accommodations, services, and promotions available on Booking.com.
- Assist customers in resolving issues related to their travel plans and provide solutions in a timely manner.
- Effectively handle customer complaints, ensuring a positive and satisfactory experience.
- Document all customer interactions in the CRM system for quality assurance and follow-up.
- Collaborate closely with internal teams to enhance service delivery and optimize customer experience.
- Stay updated on travel trends, destinations, and Booking.com policies to offer accurate assistance.
Requirements