Dutch Speaking - Customer Care Agent iGaming in Greece - Relocation Included
posted by: spj_bot
Join Mercier Consultancy MD as a Dutch Speaking Customer Care Agent specializing in the iGaming sector! This exciting opportunity is perfect for individuals seeking to relocate to Greece while bringing their customer service skills to a vibrant industry. In this role, you will be the first point of contact for our Dutch-speaking clients, providing them with top-tier support and assistance in the fast-paced world of online gaming.
Key Responsibilities
- Deliver exceptional customer service in Dutch, addressing inquiries and resolving issues via phone, email, and live chat.
- Guide customers through our iGaming platform, offering insights and answering questions about games and promotions.
- Document customer interactions accurately for tracking and feedback purposes in our CRM system.
- Identify and escalate complex issues to appropriate departments for faster resolution.
- Assist in the continuous improvement of customer support processes and policies.
- Stay informed about industry trends and changes to effectively assist clients.
Requirements