Czech Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus
posted by: spj_bot
Mercier Consultancy MD is excited to present a unique opportunity for Czech Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you are passionate about customer service and have an interest in transportation solutions, this role is perfect for you. You will be the first point of contact for our clients, assisting them effectively while communicating in Czech.
Key Responsibilities
- Respond to customer inquiries related to transportation services, bookings, and schedules via phone, email, and live chat in Czech.
- Provide detailed information regarding shipping options, pricing, and delivery timelines.
- Assist customers with booking processes, changes, and cancellations of services.
- Handle customer complaints and issues promptly, maintaining high standards of service.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with internal teams to ensure smooth operations and timely customer updates.
- Stay informed about transportation industry trends and service updates to provide accurate information to customers.
Requirements