Czech Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals with a passion for media services and customer engagement. You will be responsible for providing outstanding support to clients, assisting them with their inquiries, and enhancing their overall experience in the dynamic world of media and entertainment.
Key Responsibilities
- Respond to customer inquiries regarding media services, subscriptions, and entertainment offerings through phone, email, and chat in Czech.
- Assist customers with account management, including subscription changes, billing issues, and troubleshooting service problems.
- Provide clear and detailed information about new releases, promotions, and service features.
- Resolve customer complaints efficiently and effectively, ensuring a positive experience.
- Document all customer interactions accurately in the CRM system for future reference.
- Work closely with internal teams to improve service delivery and address customer needs.
- Stay informed about industry trends and company products to deliver the most relevant information to customers.
Requirements