HCM ERP Support Service
posted by: spj_bot
Overview of the Role: The Senior Specialist for ERP HCM Support handles the administration of ERP/HCM L1 support services. This role ensures accurate and timely resolution of support issues, coordinates support activities, and provides administrative support to the support team.
Roles and Responsibilities:
- Handle the administration of ERP/HCM L1 support services.
- Ensure accurate and timely resolution of support issues.
- Coordinate with stakeholders to schedule and organize support activities.
- Monitor and track support requests and resolutions.
- Provide administrative support to the support team.
- Generate reports on support activities and outcomes.
- Address user queries and provide assistance as needed.
Key Deliverables:
- Efficient and accurate support administration.
- Timely resolution of support issues.
- Positive feedback from users and stakeholders.
- Accurate and comprehensive reporting on support activities.
Key Functional and Operational Skills: