(fluent English) Customer Support Consultant (remote)
posted by: spj_bot
We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.
Excited? Let’s see what it takes 💛
What you will do:
- Provide high-quality customer support via chat, email, and phone;
- Provide accurate information, guidance, and solutions to customer requests;
- Collaborate closely with the development and product teams to escalate and resolve complex cases;
- Understand customers’ needs and deliver constructive feedback to the management team;
- Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.
What you need to succeed in this role: