Danish-speaking Team Leader - Sales & Collections
posted by: spj_bot
Ready to take ownership of a team and help grow a developing market?
We are looking for an experienced Team Leader to lead a small Denmark-focused Sales & Collections team for an international bank based in Malta.
This is a hands-on leadership role combining people management, sales performance, customer experience and collections – ideal for someone who enjoys coaching people while also working closely with targets, KPIs and operational performance.
Your Role
You will lead a team of fewer than 10 agents and take responsibility for their day-to-day performance and development.
You will:
- Lead, coach and develop the Sales & Collections team
- Drive performance across sales, onboarding and collections
- Own and follow up on key KPIs and targets
- Monitor conversion rates, default rates and collections results
- Support customer onboarding and document verification
- Help develop effective collections strategies
- Ensure customers are treated fairly and professionally
- Identify opportunities to improve processes and team performance
- Collaborate with other departments across the business
- Ensure processes follow internal compliance standards and policies
Requirements
You have: