Arabic Speaking Customer Service Agent - Work In Sofia, Bulgaria - Relocation
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for an Arabic Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This position includes relocation assistance, making it an excellent chance for those looking to work in a dynamic environment while supporting Arabic-speaking clients.
Responsibilities
- Provide customer support to Arabic-speaking clients via phone, email, and chat, addressing inquiries related to products and services.
- Deliver detailed product information and assist customers with order management and troubleshooting issues.
- Resolve customer complaints effectively, ensuring a high level of customer satisfaction.
- Accurately document customer interactions in the CRM system to maintain quality service standards.
- Collaborate with various teams to escalate complex issues and enhance the overall customer experience.
- Stay updated on company policies, promotions, and industry trends to provide knowledgeable assistance to customers.
Requirements