Portuguese Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are tech-savvy and excel at providing outstanding customer support. As a representative, you will assist clients with their IT inquiries, ensuring they have a seamless experience while navigating technology solutions.
Key Responsibilities
- Respond to customer inquiries related to IT products and services via phone, email, and chat in Portuguese.
- Provide technical assistance and support for software and hardware issues.
- Guide customers through troubleshooting steps and help them resolve technical challenges.
- Document customer interactions accurately to maintain comprehensive records in the CRM system.
- Collaborate with technical teams to ensure timely resolution of customer inquiries.
- Stay updated on the latest IT developments and company offerings to provide informed assistance.
Requirements