Czech Speaking Customer Service for Retail industry
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for Czech Speaking Customer Service Representatives in the retail industry. This position is perfect for dynamic individuals who are passionate about providing top-notch customer service and enhancing the shopping experience for customers. As a representative, you will interact with clients in Czech, assisting them with their inquiries, orders, and overall shopping needs.
Key Responsibilities
- Manage customer inquiries related to products, orders, and returns through phone, email, and chat in Czech.
- Provide detailed information on merchandise, promotions, and store policies.
- Assist customers with order processing and resolving any issues related to their purchases.
- Document interactions accurately in the CRM system and ensure follow-up as needed.
- Collaborate with store teams to ensure a seamless customer experience.
- Stay informed about product knowledge and updates to assist customers effectively.
Requirements