German Customer Care Executive - JTI Project - Relocation to Greece
posted by: spj_bot
We are seeking Customer Care Executives (CEs) for the JTI project in Greece. This is a dynamic, multilingual role combining inbound and outbound customer support.
Japan Tobacco International (JTI) is the international division of Japan Tobacco, a leading manufacturer of tobacco products. Headquartered in Switzerland, JTI operates in 120 countries, employing around 46,000 people. The company develops and produces heated tobacco devices, vaping products, and nicotine pouches.
Key Responsibilities
Outbound (Proactive Care)
- Deliver exceptional consumer experiences
- Conduct post-purchase follow-ups and retention efforts
- Engage users for feedback, trade-in & adoption initiatives
- Cross-sell and upsell products
- Update CRM systems with consumer interactions
Inbound (Reactive Care)
- Provide first-contact resolution for inquiries and technical support
- Troubleshoot heated tobacco devices (charging, heating, stick compatibility)
- Guide consumers on proper usage, maintenance, and best practices
- Process warranty claims, replacements, and returns
- Handle complaints empathetically and escalate when required
- Educate consumers on devices, accessories, and stick options
Requirements