Swedish Customer Support Representative For Online Store
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for a Swedish Customer Support Representative for our Online Store. We are looking for enthusiastic individuals who excel in providing exceptional customer service and are eager to help our Swedish-speaking customers navigate their online shopping experience. In this role, you will be pivotal in ensuring customer satisfaction and loyalty to our brand.
Key Responsibilities
- Deliver high-quality customer support to Swedish-speaking customers via phone, email, and chat.
- Assist customers with inquiries related to product information, order status, and returns.
- Efficiently resolve customer complaints and provide solutions to enhance their shopping experience.
- Maintain accurate records of customer interactions and ensure timely follow-up.
- Collaborate with other departments to handle complex customer issues and feedback effectively.
- Keep updated on product knowledge, promotions, and company policies to provide accurate information.
Requirements