Spanish Speaking Customer Service for Construction industry
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for Spanish Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are enthusiastic about providing excellent customer service and have a background or interest in the construction sector. You will be instrumental in helping clients navigate their questions and concerns related to construction services and projects, communicating effectively in Spanish.
Key Responsibilities
- Handle inquiries from customers regarding construction services, project details, and timelines via phone, email, and chat in Spanish.
- Provide guidance on service offerings, pricing structures, and project management processes.
- Assist clients with scheduling appointments and coordinating project-related activities.
- Resolve complaints or issues thoughtfully and ensure customer satisfaction.
- Document all customer interactions and inquiries accurately in the CRM system.
- Collaborate with project managers and construction teams to relay important information to clients.
- Stay updated on industry practices and company offerings to offer knowledgeable assistance.
Requirements