Spanish Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Mercier Consultancy MD is excited to present a valuable opportunity for a Spanish Speaking Customer Service Agent to join our team, with the benefit of working in beautiful Bulgaria, along with paid relocation support. In this role, you will engage with Spanish-speaking customers, delivering high-quality assistance to enhance their experience with our products and services.

Responsibilities

• Provide exceptional support to Spanish-speaking customers through phone, email, and chat, addressing their inquiries and needs effectively.
• Offer detailed information about products and services, assisting customers with order placements and account management.
• Handle customer complaints and resolve issues promptly to ensure satisfaction and retention.
• Maintain accurate records of customer interactions and feedback in the CRM system for quality control.
• Collaborate with internal teams to provide comprehensive solutions to customer concerns.
• Stay updated on product trends and company policies to deliver informed and accurate support.

Requirements