Spanish Speaking Customer Service Agent For American Cybersecurity Company
posted by: spj_bot
Join Mercier Consultancy MD as a Spanish Speaking Customer Service Agent for an esteemed American Cybersecurity Company. In this role, you will be pivotal in ensuring that Spanish-speaking clients receive the highest standard of service and support. Your contributions will help safeguard our clients' digital environments while providing them with valuable customer service.
Responsibilities
- Engage with Spanish-speaking customers via phone, email, and chat to address inquiries regarding cybersecurity products and services.
- Provide clear explanations and guidance on product features, ensuring customers understand how to protect their online presence.
- Assist in troubleshooting issues and resolving customer complaints with a focus on customer satisfaction.
- Maintain comprehensive documentation of customer interactions and provide feedback to improve service processes.
- Collaborate with the cybersecurity team to stay informed about the latest security trends and product updates.
- Promote cybersecurity awareness among customers through education and support efforts.
Requirements