Serbian Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Serbian Speaking Customer Service Representatives within the Information Technology (IT) industry. This role is perfect for individuals who have a strong background in IT and are eager to help customers troubleshoot their technical issues. As a crucial part of our customer support team, you will provide assistance and guidance to clients using your fluency in Serbian to ensure effective communication.
Key Responsibilities
- Handle customer inquiries related to IT products and services via phone, email, and chat in Serbian.
- Assist customers with technical issues, software installations, and troubleshooting.
- Provide users with information on system updates, product features, and best practices.
- Document customer interactions and technical issues accurately for future reference.
- Collaborate with IT teams to resolve complex technical problems and improve service delivery.
- Stay updated on new technologies and developments in the IT field to better assist customers.
Requirements